Returns Policy

For hygiene and food-safety reasons, only unopened, undamaged items still within their best-before date can be returned. You may request a return within 14 days of delivery. Opened food, and any item past its best-before date, cannot be returned unless it was faulty on arrival.

If an item arrives damaged, incorrect, or with an unreasonably short best-before date, that is our responsibility. Contact support@billhurst.shop within 7 days of delivery with your order details and photos, and we will send a replacement or issue a refund at our cost — no return shipping required.

Email support@billhurst.shop with your order number and the items concerned. We will confirm whether the item qualifies and, if so, provide a return address. Please do not send items back before we confirm.

Where a return is due to a change of mind on an eligible unopened item, you pay the return shipping. Where the return is due to our error or a damaged/faulty item, we cover the cost. Items must be returned in their original, unopened condition and packaging.

We can exchange an eligible unopened item for another set of equal value where stock allows; any price difference is settled in USD.

Larder Club and Larder Reserve can be cancelled any time and remain active until the end of the current billing period. A Seasonal Flavour Drop box that has already been dispatched is not returnable unless it arrives damaged or incorrect.

Approved returns are refunded under our Refund Policy.