Support
How can we help?
Answers to common questions below. If you need a person, email support@billhurst.shop or use the contact form.
Are all products shelf-stable?
Yes. Everything we sell is ambient, shelf-stable food — coffee, tea, spices, sauces, chocolate, snacks, breakfast and preserves. Nothing needs refrigeration in transit, so we can ship worldwide. Some sauces and preserves ask you to refrigerate after opening; the pack label always tells you.
Where do you ship and what does it cost?
We ship worldwide. Standard shipping is a flat USD rate at checkout and is free on orders over $60. Import duties or food-clearance charges set by the destination country may be payable by the recipient.
How do you handle allergens?
Every set lists its ingredients and allergen statement on the product page and on the printed pack. Food safety, allergen suitability and portion size are the customer's responsibility. Our products are food, not supplements, and we make no medical or health claims.
Can I return food?
For hygiene and safety, only unopened, in-date items can be returned within 14 days. Damaged, incorrect or short-dated deliveries are our responsibility — contact us and we will put it right. See the Returns and Refund policies.
How do memberships work?
Larder Club and Larder Reserve are pure subscriptions billed in USD through Stripe. There are no credits or stored value. Manage, upgrade or cancel any time through the Stripe customer portal.
Do you sell alcohol or supplements?
No. We do not sell alcohol, tobacco, chilled or fresh goods, supplements or anything making a health claim. We are a shelf-stable gourmet food retailer only.